At Kidbea®, we’re building one of India’s most loved sustainable kidswear brands 🌱, and we’re looking for a Customer Service Executive who can deliver exceptional customer experiences with clarity, empathy, and confidence.

Key Responsibilities:

• Handle customer queries via calls, emails, and chat in a timely manner
• Provide accurate information about products, orders, and policies
• Coordinate with internal teams (logistics, warehouse, etc.) for issue resolution
• Maintain records of customer interactions and feedback
• Ensure high levels of customer satisfaction and retention

Requirements:

• Excellent communication skills in English & Hindi
• Minimum 1 year of experience in customer service or a similar role
• Strong problem-solving attitude with a customer-first mindset
• Ability to handle queries calmly and professionally